FAQ

FREQUENTLY ASKED QUESTIONS

 

Do you give guaranty on the products?

 

Yes, for us a happy customer is the most important thing, since we want of course that you share the message of 22STARS! Therefore there is a three-month guaranty on all our products, for this the customer should keep the receipt as proof of purchase. In case three months has passed or you lost the receipt, you can still always contact us and we can see whether we can do something to solve the problem.

How long is the delivery time?

We try to handle all orders as quickly as possible. Usually the order will be within 7-14 working days in your home. It can happen that something is not in stock or that delivery times are delayed. In that case you will be informed by email or telephone.

Can I return my product?

Yes, you have the right to return your product to 22STARS within seven working days after delivery. Returns are accepted if the product packaging and the product are undamaged. The costs for returns are at your own expense. If you want to exchange a product or something went wrong with your order, please contact us via email: info@22stars.com or phone: 0031 613518990 as soon as possible. Then we can correct your order and/or let you know if the product that you want in exchange is in stock.

Please remember that our products are handcrafted from 100 percent recycled paper. They are not painted, but become the color of the paper used. In our beads you can see the finely textured paper coming through. Each item is therefore unique, so color shadings, order of beads, size, length and patterns can vary a bit from the picture shown.

 

Questions about the products

 

Are the products waterproof?

Yes! The small beads in between the paper beads are made from little glass pearls. All the paper beads are varnished in order to make them shiny, hard and waterproof. Thus you can shower and swim with them! The varnish that is used is Mukisa Blue Varnish, which is a product of Telesat International; it is non-toxic and environmental friendly.

What kind of varnish is used on the products?

The varnish that is used is Mukisa Blue Varnish, which is a product of Telesat International; it is non-toxic and environmental friendly.

From which material are the clasps and earring hooks made?


The hook from the earrings is silver sterling. Most of our necklaces and bracelets don’t have a clasp since they are made from stretchy elastic and if they have a clasp a simple silver one is used, which is indicated in the product description.

How long does it take to make one necklace?

 

Of course this depends on the model, but in general it takes about a week. The women have a design, then buy the right color paper, measure it, cut it and the roll it. Once the beads are rolled they need to be varnished a few times and hang a few days outside to dry. Once the beads are ready, they are strung into jewellery together with different colour glass beads to create beautiful designs.



 

22STARS is located at Kasteelplein 73 in Breda in the Netherlands. Email: info@22stars.com.
Telephone number: 0031 613 518 990. Chamber of Commerce number: 53,768,108. If you have a comment / complaint / suggestion/ feedback, please notify us of this and we will answer your mail as soon as possible. Thank you!